n To encourage public sector service providers to develop new and effective ways of involving local people in improving the services they use.
n Centered on examples of good practice from a range of sources, setting out how specific issues, involved in consulting, communicating with and involving service users, have been tackled.
n Encourages the cross-fertilization of ideas from local government, health and criminal justice.
WHY IS THIS BEING PERSUED?
n To improve the level of involvement of local people to modernize the public services.
n Public services having real understanding of people’s needs benefits the people most.
HOW DOES IT WORK?
n Key area that it concentrates are
n Background and aim of the project
n How it was done?
n What was learnt?
n What made it work?
n Improvements for next time
HOW DOES IT WORK?
n The following principles are arrived at
¡ Much depends on the commitment of organization and partnerships shown towards community involvement.
¡ They need cross-organizational structures to support, funding, planning and training.
¡ They need to include both short-term one-off consultations and longer-term techniques to involve service users and communities in service and policy development.
¡ To ensure that those taking part are representative and inclusive I relation to service users or community concerned.
¡ Some of most effective projects were handed over to the lead and control of the participants, letting them develop the approach according to their own priorities.
¡ Organization need to evaluate projects and learn from the outcomes of consultation, and to ensure that the results have real influence on the decisions, policy and service development.
¡ The outcomes should also be communicated back to the service users and communities involved.